Soy Candles Gift Set
- Rattan reeds immersed in scented oil slowly release the fragrance into the room.
- 100ml of high-quality fragrance oil comes packaged in a minimal clear glass bottle. The bottle measures 11.5cm high by 4cm diameter. Reeds are 20cm long.
- Reed diffuser comes packaged in a labelled kraft box.
- Lasts 2-3 months. Simply flip the reeds to refresh the fragrance when it becomes faint.
- Keep out of direct sunlight and away from heat sources. Do not consume and keep away from children and pets.
- If the oil spills, clean up immediately as the oils and resins can damage some surfaces.
After placing your order, our fulfilment team will package it and ensure it leaves our studio within 1-2 business days.
Orders being shipped across the UK mainland usually take 3-5 business days to arrive, deliveries to The Channel Islands and Isle of Man may take slightly longer. You should receive a shipping notification once your order has left our studio.
International orders are sent using different couriers depending on the destination. Delivery can range from 5 days for Europe to 4 weeks for other parts of the world.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Croydon Candle Co. have no control over these circumstances.
Returns & RefundsIf you wish to cancel and return your order, please let us know in writing by email to firstname.lastname@example.org within 14 days.
Our policy lasts 14 days from the date you received your order. If over 14 days have elapsed, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the original sealed packaging. Standard candles should be returned in the unopened, sealed box and reed diffusers should be returned with all the original unused reeds.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3-5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should mail your product to: 14 Park Street, Croydon, Surrey, CR0 1YE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.